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Read the case study in the text (page 45) “Paterson Auto Sales and Service”. Describe 3 specific issues Darren must consider, based on the facts and circumstances presented in the case. You may use ONLY the facts presented in the case. For each of these 3 specific issues, you need to list 3 specific action steps which could be taken. These must be specific enough so that if you handed them to Bill, he could act on them in a way that would be observable and measurable. For example, “improve customer service” is generic, not measurable, and therefore not actionable (and certainly not an effective action step). “Answer all incoming calls within 3 rings” is specific, actionable, and measurable. Microsoft Word Document. Margins 1 inch in each side, 1.5 top and bottom. Double spaced. Two pages response (not including the title page) minimum. Bold section titles corresponding to the questions above.

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