What can organizations do when a social media blunder occurs?

Prepare a 1-2 page summary and response to the following
articles/presentations about social media failures. Include the
following in your response to the question, “What can organizations do
when a social media blunder occurs?”

  • A brief summary of the main points in the three sources
  • What problems occur when social media blunders occur?
  • What solutions might be best applied to overcome the effects of the blunder?
  • If you were the boss, what changes might you make to policy to prevent these problems?

Review the article from Entrepreneur discussed in class:
https://www.entrepreneur.com/slideshow/272286/12

Review this article that particularly focuses on Twitter Fails:
http://www.businessinsider.com/13-epic-twitter-fails-by-big-brands-2012-2

Review this article that discusses valuable lessons:
https://socialmediaweek.org/blog/2015/04/valuable-lessons-5-shockingly-bad-social-media-fails/

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