Paediatric Orthopaedic Clinic at the Children’s Hospital of Western…

Question Paediatric Orthopaedic Clinic at the Children’s Hospital of Western… Paediatric Orthopaedic Clinic at the Children’s Hospital of Western Ontario The chief of pediatric orthopedic surgery was very concerned by long times that young patients (and their parents) were experiencing in the orthopedic clinic. Long wait times tended to aggravate the already pent-up distress and concern that patients were facing. Develop the process flow diagram. Calculate the activity utilization (the book calls it capacity utilization) of the following process steps:Front Desk (Registration and Verification)Radiology Department (X-ray imaging, Development of x-ray, and Diagnostic reading and comments)Hand-off of X-ray to clinic (Collection of x-rays and Filing/exam room prep)Examination Room (Surgeon, Resident, and Cast technician) How is variability affecting capacity at the clinic and how can it be controlled? Where is the bottleneck and what suggestions would you make to eliminate it?  Image transcription textRichard Ivey School of Business The University of Western OntarioIVEY 908D01 PAEDIATRIC ORTHOPAEDIC CLINIC AT THECHILDREN’S HOSPITAL OF WESTERN ONTARIO M… Show more… Show moreImage transcription textPage 2 9B08D001 of the 10 counties forming the primarycatchment area for CHWO was 1.4 million, including approximately400,000 children. Many of the CHWO’s specialty serv… Show more… Show moreImage transcription textPage 3 9B08D001 available. When the patient’s name was called,a technician escorted the patient into one of six imaging rooms.Because parental (or guardian) consent was needed … Show more… Show moreImage transcription textPage 4 9B08D001 After the completion of the examination,the patient was formally discharged. Depending on thesurgeon’s analysis and consultation, the patient… Show more… Show moreImage transcription textPage 5 9B08D001 Exhibit 1 FUNCTIONAL AREAS IN LONDONHEALTH SCIENCES CENTRE (LHSC) LHSC Cancer and Womenand Surgery Medicine Mental Health Diagnostics Chil… Show more… Show moreImage transcription textPage 6 9308D001 Exhibit 2 PATIENT QUESTIONNAIRE ABOUTWAIT TIMES Hi there! Thank you for taking the time to fill outthis brief survey. The reason that we are asking you … Show more… Show moreImage transcription textPage 7 9B08D001 Exhibit 3 PATIENTS’REPORTED TIMES SPENT IN THECLINIC Steps New Patien… Show more… Show moreImage transcription textPage 8 9308D001 Exhibit 4 SAMPLE OF COMMENTSFROM QUESTIONNAIRE RESPONDENTS The “Good” 1.”You offer excellent service with pleasant de… Show more… Show moreImage transcription textPage 9 9308D001 1. Exhibit 5 STAFF ESTIMATES OFPROCESSING TIME PER ACTIVITY Activity1 StaffAvailability Average Processing Time (minutes… Show more… Show more Really just interested in question 2 & 4. Engineering & Technology Industrial Engineering Operations Management MGMT 574 Share QuestionEmailCopy link Comments (0)

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