Question one (22 pts): What explains the performance of Edward Jones in 2005? Use tools and framework (Porters five forces, ) to address this question. Question two (18 pts): What changes, if any would you recommend to Edward Jones? strategy? Identify

Notes:

Quantify the performance of the industry relative to the economy, and Edward Jones relative to the industry, ROE and ROS relative to the industry average and exploring/expanding on differences.

Using porters five-forces analysis of the industry to consider why it is un/attractive and how it was changing, and interpret this in terms of the impacts to industry and business.
Utilise Who/what/How framework directly linking Edward Jones? choices to its historical success/challenges
- Who-What-How Framework

? WHO: is our customer/stakeholder? ? in terms of customer/stakeholder segments ? in terms of geographic regions

? WHAT: do we sell/provide to our customers/stakeholders? ? Value proposition

? HOW: do we make, market and distribute products to customers/stakeholders? ? Delivering the value proposition to targeted customers ? Value chain activities