Answer both case studies:

Case Study 1: Finding Family Balance in Greece

Katerina: (in the middle of a session that was first focusing on a problem at work) Something that bothers me very much lately is that I am overloaded with work, and I have a conflict with my roles as a mother, a wife, and a professional. All these roles are very important to me; I love them all. My family comes first, and I would like to be there whenever they need me. I want to prepare their meals, help my children with their homework… But right now there is so much work to do that I cannot spend the time I want with my family, and this provokes guilt feelings in me.

1.What skills would you use to help Katerina clarify her feelings and resolve her conflict/ what would you say to her?

2interpretation and reframing what she is saying?

Case Study 2: Hurricane Katrina

Stephanie, an African American college student, comes to the university counseling center to meet with you for academic advising. She was a student at a historically Black university in New Orleans and had to evacuate because of Hurricane Katrina. She does not know whether her house flooded, and she has not been able to contact many of her friends.

The university where you work is a state university in which the majority of the students are White. Her New Orleans university is closed because of flooding, and she is not sure when it will reopen.

Stephanie would like to take courses at your university while her university is closed. When you tell her that only one of the classes in which she would like to enroll is open, she bursts into tears and has trouble talking. She apologizes and tells you that she knows she should be stronger.

1. reflect Stephanie’s feelings?

2.provide feedback to stephine?

3.What type of self-disclosure might be useful?

4.interpret/reframe the situation to help Stephanie develop an alternative assessment of herself?

5.How would your nonverbals (body language, tone of voice) affect the client?

Counseling skills:

  1. Attending behavior
  2. Questioning
  3. Observation skills of both self and others
  4. Encouraging/restatement
  5. Paraphrasing
  6. Summarizing
  7. Reflecting feelings
  8. Basic listening sequence
  9. Positive asset search
  10. Empathy
  11. Five stages of the interview
  12. Confrontation
  13. Focusing
  14. Reflection of meaning
  15. Interpretation/reframing
  16. Logical consequences
  17. Self-disclosure
  18. Feedback
  19. Information/advice/opinion/ instruction/suggestion
  20. Directives
  21. Ethics
  22. Multicultural awareness

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